Terms & COnditions

General information
The following Terms & Conditions apply to all bookings made for stays at The Old Forge Cottage on this website, which is administrated by the owners of the cottage. If you have any questions or require clarification on any points, please contact us.
Bookings & Payments
A deposit of 30% of the rental fee is payable when the booking is made. The balance is due 6 weeks before the start of your rental. We shall construe non-payment of the balance of the rental on or before the due date as a cancellation and the deposit will be retained. For bookings made less than six weeks before the start of stay, the total fee is payable on the booking date.
How Do We Take Payment
We take several payment methods though Worldpay, connected to our booking platform partner, Planyo: Visa we accept payment using Visa Mastercard we accept payment using Mastercard Maestro we accept payment using Maestro JCB we accept payment using JCB
Is Payment Secure?
Yes. Our website encrypts all communication between you and us (you should see a green padlock or similar by the URL in your browser). Additionally, we outsource payment to Worldpay who are an international company specialising in taking payments securely. Your credit card details do not come to us / our website and are not stored by us.
Do You Store Data About Me?
Yes, we store the data we need to allow us to take your booking and provide a service to you, in accordance with GDPR 6(1)(b). Data is held by us, and by Planyo, the company we use to administer your booking. All information is held securely.
Cancellation & COVID-19 Travel Restrictions
In the event of cancellation within 6 weeks of the holiday start date, you will be liable for the full amount. If you wish to cancel more than 6 weeks before your arrival date, we can seek to re-let the dates. If this is successful, we will refund the cost of the holiday less a £50 administration charge. Your booking may be affected by ongoing government legislation in England, Scotland, Wales and Northern Ireland, including legislated localised Covid-19 measures. The make-up of your booking party, place of residence and location of the property you are due to travel to, may impact your ability to travel. During the Pandemic, if during any periods of national lockdown or as a result of a local lockdown, or corona virus travel restrictions you are unable to go ahead with your booking you may either rearrange your booking to new dates in 2020 or 2021 with no amendment fee or receive a full cash refund. We will work hard to process refunds as quickly as possible but please allow up to 30 days from the date you submit the request. Please visit www.gov.uk/coronavirus to review the latest government information regarding Covid-19. If you or any of your party develop or have any symptoms of Covid-19 within 14 days of your holiday or receive a track and trace alert you must inform us straight away or at least 48 hours before you go. Please also inform us if this occurs within the last 48 hours before departing for your holiday. You will need to check your travel insurance regarding their cancellation guidelines as these cancellations will be covered by your personal travel insurance.
Non-Availability of Property
If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the guests will be refunded in full but the guests will have no further claim against the property owner.
Arrival & Departure
The Cottage will be ready for you from 6pm on your arrival date, please vacate by 10am on departure day to enable our cleaners to prepare the cottage for the next visitors. Early arrivals or late departures are sometimes possible – please email stay@stowcottages.com.
Losses & Damage
Please report accidental damage or breakage if and when it happens so that repairs or replacement items can be arranged. All damages and breakages are the responsibility of the guests and the cost of making good shall be payable on demand. We do not accept liability for loss or damage to personal effects or for personal injury or accident and we suggest you make suitable insurance arrangements to cover these.
Complaints
Great effort is made to maintain the highest standards for our guests. Should you experience a problem, please email stay@stowcottages.com during your stay so that we can arrange for things to be put right.
Pets
A well behaved dog is welcome at The Old Forge Cottage, subject to the following. Whilst at the property, please pick up after your pet. Please do not allow dogs upstairs or on soft furnishings. There is an additional charge of £25 per dog per stay .
stay@stowcottages.com